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Return & Exchange Policy
Last Updated: January 1, 2026
At Maric Suits, customer satisfaction is our highest priority. We take pride in crafting premium menswear with exceptional quality and attention to detail. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and exchange process.
Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The item is returned within 14 days of delivery.
- The product is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- A valid proof of purchase or order confirmation is provided.
Items that do not meet these conditions may not be eligible for return or exchange.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-tailored or made-to-measure suits
- Personalized or monogrammed products
- Altered garments
- Gift cards
- Final sale or clearance items
- Products damaged due to misuse or improper care
Exchange Policy
If you need a different size, color, or style, you may request an exchange subject to product availability.
If the requested item is unavailable, you may choose:
- Store Credit
- Refund (where applicable)
- An alternative product of equal value
Any price difference between exchanged products will be adjusted accordingly.
Return Process
Returning your order is easy:
- Contact our customer support within 14 days of receiving your order.
- Share your order number and the reason for the return.
- Our team will review your request and provide return instructions.
- Securely pack the item in its original packaging.
- Once we receive and inspect the product, we will process your return or exchange.
Refund Policy
After your returned item passes our quality inspection:
- Refunds will be processed to the original payment method.
- Processing may take 14 - 18 business days, depending on your bank or payment provider.
- Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong product
- Missing items from your order
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Order Number
- Photos of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement, exchange, or refund at no additional cost.
Return Shipping
- If the return is due to a manufacturing defect, incorrect shipment, or damaged item, Maric Suits will cover the return shipping costs.
- For returns due to size preference, change of mind, or other customer-related reasons, return shipping charges may be the customer's responsibility.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to this policy.
Important Notes
- Returned products are inspected before approval.
- Items showing signs of wear, washing, alteration, stains, or damage may not qualify for a refund or exchange.
- Refunds will only be issued after successful inspection and approval.
